Privacy Policy

Effective Date: June 2026

Privacy Policy for Outstepperz

Outstepperz (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website, contact us or use our services.

Business Information

Business Name: Outstepperz
Registered Owner: Thomas Noel trading as Outstepperz
Business Address: 83 Grenfell Road, Maidenhead, United Kingdom
Email: info@outstepperz.com

Information We Collect

We may collect the following personal information:

  • Name
  • Email address
  • Telephone number
  • Property address (where services are to be provided)
  • Information submitted through our contact forms
  • Booking and quotation details
  • Communications between you and Outstepperz
  • Website usage data and analytics information
  • Payment transaction information processed by third-party providers

How We Use Your Information

We use your information to:

  • Respond to enquiries and provide quotations;
  • Arrange and deliver our services;
  • Confirm and manage appointments;
  • Process payments securely;
  • Improve our website and customer experience;
  • Monitor website performance and visitor activity;
  • Comply with legal, tax and regulatory obligations;
  • Prevent fraud and misuse of our services.

Payment Processing

We accept payments securely through Stripe.

When you make a payment, your payment information is processed directly by Stripe. Outstepperz does not store your full debit or credit card details.

You can learn more about how Stripe handles personal information by reviewing Stripe’s Privacy Policy.

Contact Forms

If you submit an enquiry through our website, the information you provide will be used solely to respond to your request, provide quotations and deliver our services.

We retain this information only for as long as reasonably necessary.

Google Analytics

Our website uses Google Analytics to help us understand how visitors use our website.

Google Analytics may collect information including:

  • Device type;
  • Browser type;
  • Pages visited;
  • Time spent on the website;
  • Approximate geographical location;
  • Referral sources.

This information is anonymised where possible and used solely to improve our website and services.

Trustpilot

Our website may contain links to or integrations with Trustpilot to allow customers to leave reviews and view feedback from previous customers.

If you choose to interact with Trustpilot, your information will be processed in accordance with Trustpilot’s own Privacy Policy.

Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

  • Remember your preferences;
  • Analyse website traffic;
  • Improve website functionality;
  • Measure marketing effectiveness.

You may choose to disable cookies through your browser settings. Please note that some parts of the website may not function correctly if cookies are disabled.

Sharing Your Information

We do not sell, rent or trade your personal information.

We may share your information only when necessary with trusted third parties, including:

  • Stripe (payment processing);
  • Website hosting providers;
  • Analytics providers;
  • Professional advisers where legally required;
  • Regulatory authorities where disclosure is required by law.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting and taxation requirements.

Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

  • Access the personal information we hold about you;
  • Request correction of inaccurate information;
  • Request deletion of your information where applicable;
  • Restrict or object to certain processing activities;
  • Request transfer of your data where appropriate;
  • Withdraw consent where processing is based on consent.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Website: https://ico.org.uk

Data Security

We take appropriate technical and organisational measures to safeguard your information against unauthorised access, loss, misuse or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those websites and encourage you to review their policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with the revised effective date.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Thomas Noel trading as Outstepperz
83 Grenfell Road
Maidenhead
United Kingdom

Email: INFO AT outsteppers DOT com